Melissa Barker

Melissa Barker

Senior Manager Marketing Operations, Act-On Software, Inc.

To survive in business, one must be tuned into what consumers are saying and what competitors are doing. To thrive, however, requires going beyond just seeking feedback from the audience. Businesses must engage and interact with consumers to better understand their needs and influence perceptions. Creating, maintaining and empowering a community of brand advocates is the true power of marketing.

I love deadlines and a fast paced environment. Marketing may be seen as a soft science but I think numbers have to be used, metrics are key and proving ROI is critical.

Melissa Barker

LinkedIn Profile


Twitter Handle

Professional Profile

  • Experienced in campaign analysis and reporting
  • Ability to envision a business process
  • Adept at workflow process and development
  • Strong project and time management skills
  • Accomplished social media marketing strategist, with emphasis on measurement
  • Experienced at creating strategic touch points at each phase of customer purchase cycle
  • Professional writer and public speaker, with effective communication skills

Professional Experience

  • Senior Manager Marketing Operations

    Act-On Software, Inc.

    • Analyze and streamline marketing funnel
    • Implement business process with marketing automation
    • Conduct campaign analysis and reporting
    • Execute strategic data management, analysis and interpretation
    • Oversee database and process modification
    • Optimize reporting software

  • Digital Marketing Consultant & Speaker

    Consulting Work

    Jive Software - Customer Marketing
    Puppet Labs - Social Media Strategy Consulting and Training
    Gates NextGen Open Source Courseware Grant - Course: Marketing

    Speaking Engagements


    • NWPGRT (Northwest Planned Giving Roundtable) Session - Topic: Driving Awareness
    • NACM (National Association of Credit Management) Session - Topic: Building Your Brand
    • NWPGRT (Northwest Planned Giving Roundtable) Keynote - Topic: Branding on LinkedIn
    • AMA (American Heart Association) Session - Topic: Reputation Management


    • ITEXPO Session - Topic: What Your Marketing Team Needs to Know About Social Media
    tmmTV Panel - Topic: Driving Business with Social Media
    • InnoTech Oregon Sessions - Judge: PSU's Digital Marketing Strategy Final Presentations
    • University of Oregon Keynote - Topic: Building Your Brand Online
    KGW Segment: [Live] Social Media Pitfalls (July 30)
    KGW Segment: [Live] Your Online Reputation (May 16)
    KGW Segment: Cleaning Up Online Profiles (May 15)
    KGW Segment: Social Media Policy Issue (April 26)
    • Washington State University - Topic: Building Your Brand with LinkedIn


    Innovation in Motion - Topic: Community Management
    • InnoTech Oregon - Topic: Developing Social Media Strategy
    • InnoTech Oregon Sessions - Judge: PSU's Digital Marketing Strategy Final Presentations
    How to Use Social Media to Land a Job - KGW News November 19, 2012
    • Washington State University - Topic: Building Your Brand with LinkedIn
    Panel presentation at InnoTech Oregon 2012 about Social Media

    Social Media Marketing Instructor

    Spokane Falls Community College

    Developed the first accredited Social Media Marketing Certificate in the state of Washington. Currently teaching the following online courses:

    • MMGT 125 Social Media Marketing
    • MMGT 126 Search Engine Marketing
    • MMGT 128 Social Media Marketing Campaign
    • MMGT 211 Marketing

    Textbook Author

    Cengage Learning

    Social Media Marketing: A Strategic Approach, 2nd Edition, Cengage Learning, 2017
    Internet Research - Illustrrated, 7th Edition, Cengage Learning, 2014
    Social Media Marketing: A Strategic Approach, 1st Edition, Cengage Learning, 2012
    Internet Research - Illustrated, 6th Edition, Cengage Learning, 2011
    Internet Research - Illustrated, 5th Edition, Cengage Learning, 2010

    Social Media Strategist

    Oregon Public Broadcasting

    • Developed and delivered companywide social media trainings
    • Authored weekly internal social media best practices blog on Confluence
    • Responsible for social media campaigns for all local productions
    • Developed a social media campaign for OPB's investigative series (Class of 2025), reaching 500,000+ in Oregon
    • Created digital campaign for the Art Beat Exhibition, reaching 500,000+
    • Project managed crowd funding campaign for opbmusic's concert series (Stagepass), exceeding PBS matching requirements

    Social Media Manager

    Jive Software

    • Responsible for social media strategy, content, and measurement (paid and organic) promotion across LinkedIn, SlideShare, YouTube, Facebook, Twitter, and Instagram
    • Delivered social media trainings to executives and sales team quarterly
    • Organized and managed social media activities and integration at the annual user conference (JiveWorld 2013)
    • Project managed and authored content for the corporate blog (Jive Talks)
    • Organized and facilitated quarterly customer webinars
    • Produced Jive's Office Hero YouTube video series as part of a customer engagement campaign
    • Managed social media agency (Spredfast) relationship

    Social Media Marketing Strategist


    • Developed social media marketing strategies for brand building
    • Measured effectiveness and connected customers to service team with Radian6
    • Trained marketing and sales in using social media to build a better user experience and influence purchasess
    • Negotiated and managed relationship with SEO consultant (Isite Design)

    Director of Communications

    2011 instore

    • Developed and implemented strategic communications initiatives
    • Oversaw public relations, advertising, and promotion efforts
    • Developed and managed digital brand building activities
    • Created communication procedures and corporate employee policies

    Social Media Marketing Strategist

    Siber Systems

    • Developed social media marketing campaigns to evangelize RoboForm and GoodSync through Facebook, LinkedIn, Twitter, and YouTube, resulting in a 759% increase (from 7,839 to 67,384 in 10 months)
    • Authored articles, blogs, and other promotional materials
    • Managed the Reseller and Affiliate Programs for RoboForm and GoodSync

    Policy Debate Coach

    Gonzaga Preparatory School

    • Taught debate fundamentals and how to build strategic cases
    • Led the team to win the 2009 Conway Gonzaga High School Debate Tournament

    Social Media Intern

    Virtual Private Library

    • Created media releases, company backgrounder, and other print materials
    • Produced a promotional video for Virtual Private Library and Deep Web


    Willamette University, MBA
    Gonzaga University, B.A., Public Relations, Marketing

    Volunteer Work

    Digital Strategy Task Force Member

    American Heart Association

    • Train communications directors on social media best practices
    • Review and evaluate current affiliate digital plans and promotions
    • Increase volunteer engagement on social media

    Communications Director

    Portland Female Executives

    • Developed promotional strategies for PDXfX to increase event attendance
    • Recruited and helped coordinate with committee members

    Social Media Assocate Editor

    Thoroughly Modern Marketing

    • Edited and reviewed content produced about digital strategy
    • Authored content on social media marketing strategy


Social Media Marketing: A Strategic Approach

Jive Software Blog Posts

Keynote Presentation

Keynote presentation at Portland Female Executives June 19th, 2012 Event:


Panel participant on #tmmTV: Panel participant at Innovation in Motion: Interviewed by KGW News (NBC Affliate) Channel 8, Portland, Oregon: Panel presentation at InnoTech Oregon 2012 about Social Media: Produced and directed YouTube videos for Jive Software social media campaign: Wrote, directed, narrated, and produced a video about the Virtual Private Library Web site:



Social Media Marketing Resources

Quoted In

How to Use the New Google Analytics Social Reporting Tool, by Lisa Payton, Social Media Examiner, June 12, 2012

Brochure Sample

Entrepreneurial Resources Workshop

Company Backgrounder Example

Backgrounder - Virtual Private Library

Media Release Samples

Melissa Barker

LinkedIn Profile


Twitter Handle

© Melissa Barker 2016